Terms & Conditions

These terms and conditions govern your use of this website and the services provided by Footfall Studio (“we”, “us”, “our”), based in North East England, United Kingdom. By using our website or engaging our services, you agree to these terms.

We provide marketing services on a rolling monthly basis, and one-off design projects, as described on our website. The specific services, deliverables and timescales for your engagement will be confirmed in writing before work begins.

Monthly marketing packages are billed monthly in advance and are subject to a one-off setup fee as stated on our Pricing page. Design projects are quoted as “from” prices; a final quote will be agreed before work starts.

Invoices are due within 7 days of the date issued. We accept payment by bank transfer (details on each invoice). Monthly retainers are collected by standing order on the 1st of each month; we will send you the details at the start of onboarding. Design project invoices are split 50% deposit before work begins and 50% on completion. If an invoice remains unpaid after 14 days, we reserve the right to pause work until the account is cleared. We also reserve the right to charge statutory interest on overdue amounts in line with the Late Payment of Commercial Debts (Interest) Act 1998, currently 8% above the Bank of England base rate.

Marketing packages run on a rolling monthly basis with no minimum lock-in. Either party may cancel by giving 30 days’ written notice. During the notice period, scheduled content will continue as planned. Any work completed or in progress at the point of cancellation remains the client’s property upon final payment of any outstanding balance. Setup fees are non-refundable. Work not yet started will not be charged.

To deliver our services we may need timely access to information, accounts and approvals from you (for example, your Google Business Profile or social media accounts). You confirm that any materials you provide (logos, images, text) do not infringe the rights of any third party.

You also agree to respond to reasonable requests for feedback, approvals, and sign-offs within 3 working days. Delays on your side may affect delivery timescales, which we will always communicate to you promptly.

Where your plan includes email or SMS, you confirm that any contact lists you supply have been lawfully collected with the recipients' consent in line with UK GDPR and PECR, and that you have the right to use them for marketing purposes.

You agree to grant us the necessary access to your accounts (such as Google Business Profile, Meta Business Manager, or social media pages) as a partner or admin, not by sharing your personal login or password. We will never ask for your password.

We may photograph, record, or request assets from your premises or team for content creation purposes. You confirm you have the right to use any such materials and that any individuals featured have given their permission to appear in published content.

We handle your business information and any customer data strictly in accordance with our Privacy Policy and UK GDPR. We ask that you do the same with any materials or data we share with you in the course of delivering your plan.

Ownership of design work and deliverables transfers to you on full payment. We retain the right to display completed work in our portfolio and marketing unless you ask us in writing not to. Any tools, templates or processes we use to deliver the work remain our property.

We work hard to grow your visibility and customer base, but we cannot guarantee specific results, rankings or revenue, as these depend on factors outside our control. To the fullest extent permitted by law, our total liability to you is limited to the fees paid in the preceding 3 months. Nothing in these terms excludes liability that cannot be excluded by law.

Both parties agree to keep confidential any non-public information shared during the course of working together, and to use it only for the purpose of delivering the agreed services.

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms? Email us at brandon@footfallstudio.co.uk or call 07400 638679.